Hospitality Operational Leadership Consultant
Operational Leadership Consulting for Hotels, Resorts, Amusement Parks, Sports & Entertainment Venues, Big-Box Retail & Wholesale, Complex Multi-Department Service Operations
Is Your Business Running Smoothly—Or Is Daily Employee & Operational Chaos Draining Your Revenue and Damaging Your Brand?
Between employee issues, client issues, operational issues, facility issues, vendor issues, technical issues… the list is never-ending and overwhelming.
Help is here.
Are you dealing with any of these headaches?
Your employees are exhausting.
- You have employees who have no clue what they’re doing.
- Constant call-outs, missed deadlines, and frequent operational mess-ups.
- High turnover, gossip runs rampant, your employees have bad attitudes, are constantly talking to one another, goofing off, on their phones, or disappearing.
- Your employees don’t know how to communicate—or just choose not to.
- They lack the leadership skills, time management skills, and conflict management skills required to protect your brand and reputation… or maybe they just don’t care.
- You want to retain your employees and build a high-performing culture, but at this point, you’d be thrilled if they just did their job.
Your managers are struggling to manage.
- Instead of leading their team, and giving you a break, they constantly need you to hold their hands.
- You’re stuck with managers who are inexperienced, unfriendly, rough with their delivery, gossipy, and cliquey.
- They don’t have the skills to communicate directly, and have poor boundaries.
- They’re unable to solve problems on their own, and some are completely toxic to your organization’s culture.
You want to invest in professional coaching to fix their bad behavior—otherwise you’re going to have to fire them.
Daily operations are sloppy and chaotic.
- Every few days there’s a new “emergency” that throws everyone off. Because your business has so many moving parts with different departments that fail to communicate, things fall between the cracks.
- Instead of permanent fixes, employees pass the buck, nothing gets resolved, or it takes four people to figure out (or try to figure out) a basic, everyday problem.
You desperately need a standard way of operating so everyone across all departments knows exactly who handles what, and how to handle it.
Your client experience is a total crapshoot.
- Sometimes your team is friendly and helpful. Other times they give an attitude or ignore your clients completely.
- One day they know what they’re doing. The next day they’re completely clueless—dealing with the array of personalities and “quirks” your employees exhibit is not fun for you.
- Then there are days when your employees don’t show up to work or disappear right when you need them.
You’re running a business—you need consistency.
Your business is a shitshow.
- Your organization has too many moving pieces. Facilities are neglected, technology and equipment frequently break down, there’s never a quick solution.
- Deliverables are late. The environment feels unpolished, broken down, and cheap. Corners are cut—and it’s obvious to anyone who pays attention.
- Whether it’s an operational failure, a service mishap, or an administrative error, these internal failures tarnish your brand.
- To make matters worse, your employees handle these friction points terribly—overpromising fixes, passing the buck, giving clients attitude or the runaround.
- When issues get escalated, your management team ignores them. Clearly they don’t care either.
- Your clients are left feeling frustrated, angry, and resentful. Not only are they pissed, they vow to never return—and tell everyone on social media how your business is bullshit.
* * Stop Trying to Manage the Chaos On Your Own * *
Hi, my name is Blaire and I’m a trusted advisor to high-powered executives, entrepreneurs, and management teams, providing consulting services, coaching, and training that upgrade you, your workforce, and your workplace.
I specialize in developing leaders within retail, hospitality, and other fast-paced service environments that have complex, multi-department operations—equipping hotel and resort owners, entertainment directors, and corporate executives with the tools to transform chaotic operations into high-performing cultures.
How I Work:
I upgrade your workforce and workplace by looking deeply at two main areas:
1 – Your Workplace “People” Dynamics
To start, I identify the root cause of your company’s problems:
- What are the underlying organizational issues related to your employees?
- Why are these issues happening in the first place?
- How can these issues be fixed quickly, efficiently, effectively, and permanently?
Once I’m able to assess what’s going on, I share the insights with you.
You can fix these issues on your own, or I can do the work for you by coaching and training your executive team, managers, HR department, and frontline employees so you don’t have to deal with these issues anymore.
2 – Your Workplace Processes
Next, I assess your day-to-day operations for overall efficiency.
I look closely at your workflows by asking:
- What are your exact policies and procedures for delivering exceptional service to your clients?
- How does your team handle unhappy clients when service goes wrong?
- What are your employees doing on a daily basis that wastes time, money, creates operational bottlenecks, or simply makes no sense at all?
- What issues keep popping up week after week that never seem to get resolved?
Just like before, I share this information with you, along with targeted suggestions on how to do things better, save your company money, and make it run more efficiently.
You can take my findings and fix things yourself, or I can work with you and your leadership team and associates to execute the changes. I am here to help you grow your brand and your business.
My focus is on systemic change.
I provide top-down organizational intervention that builds a positive, productive, and peaceful workplace culture.
Working directly with entrepreneurs, c-suite executives, and HR leaders, I implement strategic changes so your business can sustain long-term growth.
From there, I help companies:
- Develop leaders who are confident, caring, and resilient
- Build high-performing teams
- Design standard operating procedures (SOPs) and custom training scripts that ensure smooth, predictable daily operations
- Secure high client satisfaction that elevates and preserves your brand equity
This creates a win-win for your leadership, your employees, and your clients.
If you’re struggling with any of the issues listed above and want help to fix them, book an initial consultation to get started.
Ready To Upgrade Your Workforce and Workplace?
Get Started:
Book a 20-minute Complimentary Consultation
or Get Pricing for Group Coaching or a Training/Presentation
Choose this option if you'd like to have a quick chat to see if we're a good fit personality wise and how I may be able to help you with your workplace "people" problems, or if you've already looked through my list of trainings/presentations/programs and are interested in one or several, have a date in mind and want pricing.
Book a 1 hour Initial Consultation
To map out a Custom Training(s) for your organization
For Entrepreneurs, Business Owners, C-Suite Executives, HR Directors
Choose this option if you want me to customize a coaching, consulting, and/or training program for your company, otherwise choose and get pricing for one of the trainings found here.
Initial Consult - 1 Person
$650* - 1 hour
Phone or zoom
Initial Consult - 2 People
$850* - 1 hour
Phone or zoom
Book a 1 hour Initial Consultation
To get Executive/Leadership Coaching,
Business Development Consulting or Coaching
Event Production/Management Consulting or Coaching
Or, something related you want my help with
For Entrepreneurs, Business Owners, C-Suite Executives, HR Directors
Choose this option if you want my expert advice and guidance to get to the root of your workplace "people" problems, to start a leadership coaching program for yourself, get business development consulting, event production/management consulting, or something related you want my help with.
Initial Consult - 1 Person
$1,200* - 1 hour
Phone or zoom
The initial consultation is a combination of:
1 - An assessment as to what's going on within your organization. We'll go over your needs and desires.
2 - You'll get consulting about your workplace "people" problems. This is a higher perspective as to what is going on and how to fix and upgrade your workforce and workplace.
3 - You also get coaching for you/your leadership team, (bring your notepad and pen!) which is essential to upgrading your workplace and workforce. If you want your company to be better, first, you need to learn how to be better. This has a positive impact in all areas of your life and relationships.
During your consultation, I will ask you a lot of questions about what's going on within your organization and start to build a customized training, coaching, and/or consulting program for your company to fix things, while coaching you and giving you new ways of looking at and doing things along the way.
If you're having workplace "people" problems, such as employee retention issues, customer service issues, or "toxic workplace" issues, I encourage you to have an initial consultation with me first.
I have found this to be most time and cost effective, because...
1 - What many CEOs, C-Suite Execs, Entrepreneurs, HR Professionals think is the problem is not actually the problem. I help you get to the root of your workplace "people" problems, so you're able to get the results you want and not throw money at situations that won't make a difference (or much of a difference).
2 - Most, if not all, workplace "people" problems are a result of the CEO, C-Suite Execs, Entrepreneurs, HR Professionals needing coaching to improve their leadership skills, "people" skills, communication skills, etc, FIRST. This is where we start - with you and your leadership team. I help you upgrade your company from the top down, rather than the other way around. You and your leadership team are the foundation of your organization/company. Throwing trainings or coaching at your employees and not starting from the foundation of which your organization is built, is a waste of time, energy and money.
3 - The best and most sustained results happen when I create trainings and solutions for your workplace "people" problems with YOU. This is not about me coming in and "fixing" your "people" problems, although I'm perfectly capable and very good at doing that, it's about you being involved. After all, this is YOUR business. And it's going to require your time and energy to learn how to do things differently and better. You're going to be transforming and upgrading yourself, your career, and your life, at the same time as your company goes to a higher level.
* Consultation Details & Policies:
Cancellation Policy:
All sessions are non-refundable and your session must take place within 14 days of purchase date, otherwise you forfeit your purchase and no refunds will be given. Please note: this is 14 regular days, not business days. For example, if you purchase your session on June 1, your session must take place by June 14th, unless I am unable to fit you in for a session during this time span. You are allowed 1 reschedule of your session date, otherwise your session will be forfeited and no refunds will be given.
Once You've Signed Up:
You'll receive an email with a link to an Intake Form. This is where you can share some details of what you're seeking help with and looking to achieve. Filling out this form will give me an idea of what's going on with you/your organization before we meet, so we're able to make the most of our time together. Once I receive this form back, we'll schedule your consultation.
Not a Substitute for Psychological or Medical Treatment:
The information, products, and services provided by the Company are for general interest, coaching, and entertainment purposes only; nothing herein is intended or implied to serve as medical, therapeutic, or psychological advice, treatment or services. Company is not responsible for decisions made by Client as a result of coaching or healing work and any consequences thereof. The work the Company provides is not intended to be a substitute for professional medical or psychiatric diagnosis, treatment, or advice. Company does not provide medical, health, or psychotherapy services. Always seek the advice of your physician or other qualified mental health professional with any questions you have regarding your mental health situation or medical condition. That is the only way proper psychological or medical advice can be provided. Never disregard professional mental health advice, medical advice or delay in seeking it because of something you have heard, read or seen on the Love Guru website or in products, sessions, programs or information provided by Blaire herself. If you suspect that you have a health or therapeutic issue, please consult a licensed doctor, therapist or counselor. If you are having an emergency, call 911.
Preparing For Your Consultation:
To get ready for your session, it’s suggested that you spend some time by yourself, outside and in silence to help settle your energy, clear your worries from the day and get you clear and ready for our time together. The more open and receptive you are, the clearer the messages will come through. Spirit/the messages and guidance that comes through works off of what you are open and receptive to hearing, so the more ready for the session you are, rather than scattered or in a rush with your mind on a million things from work/home, this will be better for you.
Bring To Your Session:
A notepad and a pen to take notes. (No recordings of the sessions allowed – Spirit’s orders). Because sessions are healing in nature and open you to new ideas and concepts, as well as clear old programming and negative thinking, make sure you drink a lot of water during the session as well as afterwards. This will help you clear blocks and process emotions.
Late to Session:
15 minutes will be given as a courtesy, after that it will be counted as a missed session and no refunds will be given. If you arrive within the 15-minute courtesy time frame, we will still end at the originally designated finish.
No Perfume or Scented Moisturizer:
If you are having an in person session, please do NOT wear any cologne/perfume or scented moisturizer, body wash, hairspray, etc. I am sensitive to smell (it’s a psychic thing) and I will not be able to be near you if you have any fragrance on.
After Your Session:
After your session, take it easy, and drink a lot of water to clear the toxins that were released and help you process the information and energy that came through. It’s suggested that you stay away from socializing and loud music for the rest of the day. Rest and be out in nature. Sit in silence. Think. Be. Go to sleep early that night and for the next few days as you may need more hours of sleep. This is all normal. For the next few days, be easy on yourself because things are shifting within you. After a day or two has passed, read over your notes and do the exercise(s)/material suggested.
Moving Forward
In order for you to upgrade your life, your business, etc - and become a better version of you – you, 2.0 – you’re going to need ongoing teachings, healings, guidance and support. Because of this, it’s suggested that you enroll in a program after your Initial Consultation. One session builds on the next and during your Initial Consultation, a lot of energy will be stirred up. In order to keep this energy growing, so you can manifest the life and career/company/changes you desire, enroll in a program within 1 week or less of your Initial Consultation. This way we will pick up where your consultation left off and the teachings and guidance will be fresh in your mind. If you wait too long, you’ll sink back into old patterns and old ways of thinking and being.
About The Love Guru Blaire:
Corporate Consultant, Leadership Coach & Trainer, Relationship & Communications Expert, Spiritual Teacher, Intuitive Heart Healer, Marriage & Family Therapist
For over 20 years, I've been working as a Dating, Relationship & Communications Expert, Leadership Coach, Spiritual Teacher, and Intuitive Heart Healer who guides entrepreneurs, c-suite executives, managers, and employees in improving their leadership skills, communication skills, "people" skills, customer service, sales, and more.
I'm able to fix your workplace "people" problems and upgrade your workforce and workplace - quickly.
I increase productivity, profitability, and peace by clearing dysfunction from the corporate culture.
Some examples of dysfunction are: inefficiency, poor communication, no communication, micromanagement, no training or supervision at all, poor organizational skills, lacking management skills, bad customer service, poor or no sales skills, employee conflict, drama, gossip, and more.
I'm trained as a Marriage & Family Therapist (a degree similar to the Industrial/Organizational Psychology), which means I have keen insight into the psychological workings of your employees.
I work with groups, teams, and organizations (large and small), as well as individuals, and look at your workplace issues through a systemic lens. This means I'm able to see how your company's policies, environment, employee-to-employee as well as management-to-employee interactions, and internal/external changes effect your employees individually and collectively, as well as your company as a whole. Then, I propose and implement solutions that are a win-win for everyone.
I'm able to see your employees' unique gifts and talents that others don't see (or appreciate). I'm then able to help your employees develop their unique gifts, and place them properly within your organization. Employees go from being checked out, poorly functioning, struggling, or just getting by to being stellar employees who are 100x's more motivated, productive, joyful, loyal and profitable!
Throughout our relationship of working together, I act as your trusted advisor supporting you and the growth of your company every step of the way.
I went to The University of Miami for my undergrad studies, where I had a double major in Speech/Interpersonal Communications and Psychology (graduated early with honors) and Nova Southeastern University for graduate school, where I attended classes in person, full time, for 2 years and received my Masters in Marriage and Family Therapy.
I've been featured in over 100 media outlets worldwide! New York Times, Los Angeles Times, CNN, MSNBC, TimeOut NY, Montel Show, Glamour Magazine, The Wendy Williams Show, Yoga Journal, The Guardian UK, and more.
Rave Reviews
Very interesting way to communicate
– Administrations Office Employee (Passaic County)
Excellent training!
– Recreational Therapist (Passaic County)
The information you shared was very helpful!
“The information you shared was very helpful! Thank you. Now I have to speak to my manager about some issues we’ve been having on the floor. Thank you for giving me the tools and the confidence to handle this. It came at the perfect time.”
– Nurse, Nursing Department (Passaic County)
This picture shows me in action during one of the corporate trainings I created and delivered for Prosecutors, Police Officers, Social Workers, Nurses, and other employees of Passaic County, NJ.
I trained government employees "How To Be More Powerful and Effective Communicators at Work (and Home)" in order to decrease gossip, drama and complaints to HR about co-workers.
Excellent. There should be more classes like this one.
– Building Management (Passaic County)
Very interesting way to communicate
– Administrations Office (Passaic County)
Enlightening!
– Attorney, Prosecutor’s Office (Passaic County)
Informative.
– Equipment Operator, Road Department (Passaic County)
Loved the way you presented the material. Thank you!
– Police Officer Trainer, Sheriff’s Office (Passaic County)
The course was helpful.
– Mosquito Control, Health Department (Passaic County)
BJ'S Wholesale Club
Within 3 short months, I turned a troubled club (events division), that was neglected and lacked supervision for OVER 3 YEARS, that was riddled with employee issues which included but was not limited to low morale, employees goofing off, not working efficiently or productively, employees who had absolutely no customer engagement or sales skills and turned it into a highly profitable, productive and peaceful club where employee morale and expectations regarding performance standards has risen.
The team became more cohesive, more interactive, more supportive and team members became excited and eager to come to work to sample, engage and sell, sell, sell!
Besides doing all of that, I was in charge of creating systems for and running events (live demos, samplings, roadshows, video demos, etc) and then passing on the "how to" trainings to employees.
I recommended and implement solutions to improve store events, as well as improve customer sales and service.
Developed and delivered group classroom style as well as "on the retail floor" trainings.
I also provided individual trainings and coaching that inspired and educated, as well as increased their confidence, product sales and customer service.
I've never had a manager as influential, helpful, and positive as Blaire
“Ever since I began working at BJ’s Wholesale Club over a year ago, never before have I had a manager as influential, helpful and positive as Blaire.
Before Blaire, my interactions with BJ members were basic. My sales pitches were lengthy and I had a poor attitude. I rarely sold out of my product and I was easily frustrated, bored and didn't enjoy my job. I was never given any leadership responsibilities or training, even though I kept asking and eagerly wanted to learn. I also had emotional breakdowns every other day and I was scared of losing my job because of them.
However in the course of just 3 months, Blaire has changed all of this. She was different than the other managers. She didn't think I was expendable and she saved me from the one thing I was afraid of - the possibility of losing my job because of my freak outs.
Blaire has taught me a great deal of helpful skills, such as keeping my sales pitch short and sweet, multitasking without mental load, and now I'm able to tackle any demo I'm given. Now I sell out almost every day! Now I'm training under Blaire to be a proper team leader, something I've been dreaming about for a really long time.
I have been free of emotional breakdowns and have learned how to kick some serious butt when it comes to sales. I'm very pleased with how Blaire has shaped me into a model employee and how much I've changed from how I was when I first began. Thank you, Blaire!!!” - Tom, BJ's Wholesale Club
It wasn't until Blaire came in that I finally got the help that I needed.
“I've been working this job for 3 years. For that entire time I've been experiencing difficulty with selling and multitasking. For example, I've struggled with cooking the product, selling, and engaging with members. I would watch other specialists and see how comfortable they were with doing this and it wasn't until Blaire came in as the manager 3 months ago that I finally got the help that I needed.
Before sell outs of my product was rare. I wouldn't hit my sales goals and my presentations were lengthy and didn't prompt people to buy. Now I sell out on my product several times a week! I'm able to talk to customers and connect with them rather than talk at them, and frankly, my demos are amazing! Blaire has also been teaching me how to sharpen my leadership skills. I'm learning how to speak up for myself, direct people, speak more powerfully and succinctly and make executive decisions. I'm much better at managing my time.
Before I would easily get distracted. Now I'm learning to focus and accomplish my goals (which is everything!) and my day runs much more efficiently. (Before Blaire came in a lot of time was wasted by the whole team and it was never addressed). Blaire has empowered each one of us. She has motivated and coached us and the whole team has developed beyond what we thought was our potential. I highly recommend Blaire. She brings a lot to the table, much more passion, skills and effort than any job description would require.” - Mary Lou - BJ's Wholesale Club
Blaire has given me the leadership skills and confidence to step into a being a manager.
“Blaire is a manager who really cares about her employees.
She's given me the leadership skills and confidence to step into a being a manager.
This is something I didn't feel comfortable doing, nor was I ever provided training for this role in the 7 years I worked for the company. She's coached me in speaking up about my concerns to employees and upper management in an empowered way, rather than complaining, being a victim, and creating drama." - Yolanda - Dollar General